Privacy policy

Privacy Policy

Last updated: August 17, 2026

Soaper Man ("Soaper Man," "we," "us," or "our") operates this website and store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you, the customer, with a curated shopping experience. Our Services are built on Shopify, and payments are processed securely through Paymob and COD, our licensed payment service provider in Egypt.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

1. Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include information that has been anonymized or de-identified such that it can no longer be linked to you. Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details — name, billing and shipping address, phone number, and email address.
  • Order and payment information — items purchased, order value, payment method (e.g., card, mobile wallet, or Cash on Delivery), and payment confirmation status. Full card numbers and sensitive payment credentials are collected and processed directly by Paymob, our PCI‑DSS compliant payment gateway — Soaper Man does not receive, store, or have access to your full card details at any time (see Section 6 below).
  • Account information — username, password, preferences, and account settings, if you create an account.
  • Transaction history — items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
  • Communications — information you share with us through customer support, WhatsApp, email, social media, or order-related inquiries.
  • Device and usage information — IP address, browser type, device identifiers, and how you interact with our website (e.g., pages visited, time spent).

2. How We Collect Your Information

We collect personal information:

  • Directly from you — when you place an order, create an account, contact customer support, or otherwise provide information to us.
  • Automatically — through cookies and similar technologies as you browse or use our Services.
  • From our service providers — including Shopify (our e-commerce platform) and Paymob (our payment processor), who collect or process information on our behalf to fulfill your orders.
  • From partners and other third parties, where applicable.

3. How We Use Your Personal Information

We use your personal information to:

  • Provide and fulfill the Services — process your orders and payments, arrange shipping and delivery, manage returns and exchanges, maintain your account, and provide a tailored shopping experience.
  • Process payments securely — when you check out, your payment details are transmitted directly to Paymob for processing. We use the transaction status (successful, failed, or pending) and order reference returned by Paymob to confirm and fulfill your order.
  • Communicate with you — send order confirmations, shipping updates, delivery notifications, and respond to customer support inquiries.
  • Market and advertise — with your consent where required, send promotional messages via email, SMS, or WhatsApp, and show relevant ads based on your activity on our site.
  • Prevent fraud and secure our Services — authenticate accounts, detect and prevent fraudulent or unauthorized transactions, and protect the integrity of our Services and our customers.
  • Comply with legal obligations — respond to lawful requests from authorities and enforce our policies and Terms of Service.

4. How We Disclose Your Personal Information

We may share your personal information with:

  • Shopify, our e-commerce hosting platform, to operate and maintain our store.
  • Paymob, our payment service provider, solely to process and confirm your payment transactions.
  • Shipping and logistics partners, to deliver your orders.
  • Service providers, including IT, analytics, and customer support tools that help us operate the Services.
  • Marketing partners, to deliver relevant advertising, where permitted and, where required, with your consent.
  • Legal or regulatory authorities, where required to comply with the law, respond to valid legal requests, or protect our rights and the rights of our customers.

We do not sell your personal information to third parties.

5. Relationship with Shopify

Our Services are hosted on Shopify, which processes certain personal information on our behalf to provide and improve the Services, including through Shopify's enhanced features that use data across its merchant network. Shopify is responsible for its own processing of your information for these purposes. You can learn more in the Shopify Consumer Privacy Policy.

6. Payment Processing with Paymob

All online payments made through our Services are processed by Paymob Payment Services, a licensed and regulated payment service provider in Egypt.

  • When you enter your payment details at checkout, this information is transmitted directly and securely to Paymob over an encrypted connection.
  • Paymob is PCI-DSS compliant and handles the storage and processing of sensitive payment data in accordance with applicable security standards.
  • Soaper Man does not store your full card number, CVV, or other sensitive payment credentials on our servers.
  • We receive only the transaction outcome (approved, declined, or pending) and a transaction reference number from Paymob, which we use to confirm and process your order.
  • For orders placed via Cash on Delivery (COD), payment is collected upon delivery and no online payment data is transmitted.

For more information on how Paymob handles your data, please refer to Paymob's own privacy policy at paymob.com.

7. Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Data

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe your child has provided us with personal information, please contact us using the details below so we can delete it.

9. Security and Retention of Your Information

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill your orders, maintain your account, comply with our legal and tax obligations under Egyptian law, and resolve disputes.

10. Your Rights and Choices

Subject to applicable law, including Egypt's Personal Data Protection Law (Law No. 151 of 2020), you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete personal information.
  • Delete your personal information, subject to legal or operational requirements (e.g., completed order records).
  • Withdraw consent for marketing communications at any time, using the unsubscribe link in our emails or by contacting us directly.
  • Object to certain uses of your personal information, such as direct marketing.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

11. International Transfers

Where your personal information is transferred or processed outside of Egypt (for example, through Shopify's global infrastructure), we take reasonable steps to ensure it receives an appropriate level of protection consistent with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, or if you would like to exercise any of your rights, please contact us:

Soaper Man Tanta, Gharbia Governorate, Egypt Phone: +20 12 1344 5576
Email: info.soaperman@com